Taking applicationsVoice Support·Posted 26d ago
Customer Support Representative ‑ Egypt
Community Phone
Egypt
Pay
$6/hr
Job type
Contract · Remote
Hours
US hours
Location
Egypt
Open to people in the United States
EnglishEntry level
About the role
This is a remote customer support role for Community Phone, handling customer concerns, cancellations, and upselling. It requires excellent English, Zendesk/Hubspot experience, and working US hours (9am-9pm EST) with rotating weekends.
What you'll do
- Track customer concerns
- Identify trends
- Drive calls
- Work cross-functionally
- Ensure customer experience
- Handle cancellations
- Upsell products
What you'll need
- Calm under pressure
- Kind
- Adaptable
- Excellent English communication
- Multitasking
- Organizational
- Experience with Zendesk/Hubspot
Skills
Call handlingCross-functional collaborationCustomer retentionUpsellingZendeskHubspotMultitaskingOrganizational skills
Benefits
Performance bonusPaid in USD
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