Customer Service Advisor ‑ German 2026
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
This is a customer service advisor role handling consumer conversations, Level 1 troubleshooting and issue resolution across multiple channels. The posting is located in Quezon City, Philippines, and requires German language support.
What you'll do
- Handle initial consumer contact and feedback
- Resolve Level 1 consumer problems
- Troubleshoot and research solutions
- Record case information and data across channels
- Follow escalation procedures
- Meet customer satisfaction and performance goals
- Work an assigned shift with varying start times
What you'll need
- German language support
- Customer service and issue-resolution ability
- Ability to follow standardized policies and procedures
- Ability to meet measurable performance goals
- Availability for assigned shifts with varying start times
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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