Taking applicationsVoice Support·Posted 14h ago
Support Associate‑ 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur)
AgodaVerified company
Kuala Lumpur, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur, Malaysia
JapaneseEnglishEntry level
About the role
Customer support role in Kuala Lumpur handling Japanese-language guest and partner inquiries by phone, email, and live chat across 24/7 shifts. Requires JLPT N1 Japanese and business English, and the job requires relocation to Kuala Lumpur, with visa sponsorship and relocation support mentioned.
What you'll do
- Deliver customer service via phone, email, and live chat
- Support Agoda products including hotels, flights, and activities
- Handle a high volume of customer and partner inquiries
- Meet individual KPIs and team goals
- Improve customer service through self-service execution
- Identify and communicate work process improvements
- Perform office-based administrative duties
- Maintain confidentiality of customer information
What you'll need
- Japanese at least JLPT N1 level
- Business-level English
- Strong customer focus
- Calm and professional under pressure
- Good problem-solving skills
- Flexible with new tools, processes, and feedback
- Willing to work am/pm/midnight shift rotations
- Able to work weekends and public holidays
Skills
Customer supportCommunicationProblem-solvingJapanese (JLPT N1)Business EnglishTime managementIntegrity and confidentialityCRM/ticketing systems
Benefits
Visa sponsorship and relocation supportHealth insurancePerformance bonusStructured training and coachingAgoda travel discountsWork from anywhere up to 30 days per yearAnnual allowance of 2500 MYR after one yearCareer growth opportunities
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