Portuguese‑speaking Customer Service Advisor
ConcentrixVerified company
Tbilisi, Georgia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tbilisi, Georgia
About the role
In-office customer service advisor role in Tbilisi, Georgia, supporting Portuguese-speaking customers by phone and online with product and device issues. It is a full-time, five-day-week position with initial training, medical and life insurance, and performance bonuses.
What you'll do
- Advise and support consumers with their experience and device maintenance
- Ensure customer satisfaction by focusing on client needs
- Offer suitable solutions
- Resolve routine problems regarding client products or services
- Interface with customers via inbound calls, outbound calls, or the Internet
What you'll need
- Fluent in Portuguese
- Call center experience is an advantage
- Active listener with a positive attitude
- Professional tone of voice
- Familiar with MS Windows, MS Office, and internet applications
- Customer orientation and service excellence
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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