Taking applicationsVoice Support·Posted 15h ago
Senior Agent, Customer Service (Spanish Speaker)
OKXVerified company
Budapest, Hungary
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Budapest, Hungary
EnglishSpanishMid level
About the role
A customer service agent role at crypto exchange OKX handling customer inquiries by email, chat and voice, with a focus on Spanish and English speakers. It is based in Budapest, Hungary, and requires at least a year of language-related experience plus a diploma in a relevant field.
What you'll do
- Handle customer inquiries via email, chat and voice
- Work with product managers and marketing on complaints and feedback
- Maintain strong knowledge of company products
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2/supervisors
What you'll need
- Diploma in finance, customer service, linguistics, crypto studies or related field
- At least 1 year in language-related roles (translation, interpretation, localization)
- High proficiency in English and Spanish, spoken and written
- Ability to work independently in a fast-paced environment
- Willingness to work a given schedule
- Strong interpersonal skills and composure under pressure
Skills
Multilingual customer supportEmail, chat and voice supportTranslation, interpretation and localizationCRM tools (Zendesk)Cryptocurrency and fintech knowledgeProblem-solvingTime managementInterpersonal communication
Benefits
Competitive total compensation packageL&D programs and education subsidyTeam building programs and company eventsWellness and meal allowancesHealth insurance
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