Fashion Support Consultant ‑ (Portuguese speaking) ‑ Onsite ‑ GS02

This is an onsite fashion customer support role in Barcelona handling incoming calls, emails, chats and boutique requests in Portuguese and English. It offers paid training, a fixed-term full-time contract, and a salary plus performance bonus.

• Handle incoming customer calls, emails, voicemails and chats
• Resolve demands from boutiques and shops by phone
• Log call details and resolve within SLA
• Escalate potential service issues
• Maintain contractual SLA
• Liaise with supervisors or mentors
• Attend team meetings

• Native level of Portuguese
• Fluent level of English
• Working knowledge of Windows/MS Office
• Good disposition for customer service
• Ability to take ownership of calls
• Ability to work in a team
• Logical approach to problem solving

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.