Customer Service Representative (Visakhapatnam)

This is a customer service representative role handling inbound and outbound calls and internet inquiries about client products and services. It is listed for Visakhapatnam, India, and may also involve content moderation of sensitive or explicit material.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and provide solutions
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products or services
• Review content for violations when assigned moderation work

• Graduate or undergraduate in any discipline
• 0 to 3 years of relevant experience
• Strong computer navigation and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to work in a fast-paced, high-production environment
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.