Taking applicationsVoice Support·Posted 14h ago
Customer Support Officer
CXM DirectVerified company
Portugal, Brazil, Mexico, Argentina +1 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Portugal, Brazil, Mexico, Argentina +1 more
EnglishPortugueseMid level
About the role
A remote customer support role at a regulated fintech/forex broker, handling live chat, email and phone inquiries from trading clients and keeping CRM records up to date. It stands out for the KPI bonus, night-shift allowance and growth opportunities, but candidates must speak native Portuguese and excellent English and work weekly rotating shifts.
What you'll do
- Manage live chat, email and phone communication channels
- Handle inquiries from new leads and existing clients via phone, chat, email and client portal
- Assist clients with trading accounts and resolve technical or transactional issues
- Maintain and update CRM records with customer interactions
- Create and assign tasks to internal departments for further investigation
- Follow up with clients and schedule callbacks
- Adhere to standard operating procedures and company policies
What you'll need
- Proven experience in customer support or client service
- Forex trading or financial markets background is a strong advantage
- Native Portuguese and excellent English, spoken and written
- Proficient in Microsoft Word, Excel and Outlook
- Strong phone communication and active listening skills
- Ability to work under pressure and meet tight deadlines
- Willingness to work a weekly rotating shift schedule
Skills
Live chat supportEmail supportPhone supportCRM record keepingMicrosoft OfficeActive listeningProblem-solvingForex/financial markets knowledge
Benefits
Competitive salary with KPI bonusNight shift allowanceCareer growthCollaborative teamModern tech stack
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