Fashion Support Consultant (English‑speaking) – Onsite ‑ MX01

Inbound fashion-brand customer support role answering calls, email, chat and other alerts and resolving or escalating them within SLA. It is an onsite position in Barcelona on a fixed-term contract with paid training and a yearly bonus on top of salary.

• Take incoming customer calls via phone, email, voicemail, chat or automated alerts
• Log call details in call management systems and resolve within SLA
• Maintain product and service knowledge for assigned customers
• Escalate potential service issues to a Mentor
• Follow project processes and administrative duties

• Proficient or bilingual in English
• Customer care skills and ability to understand customer needs
• Ability to take ownership of calls and escalate to resolution
• Working knowledge of IT platforms and applications such as Windows/MS Office
• Onsite work in Barcelona

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.