El Salvador Customer Service ES

A customer service advisor role handling inbound and outbound calls or internet inquiries and resolving routine client product issues. The position is based in San Salvador, El Salvador, and requires shift rotation.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems regarding client products or services
• Meet contractual KPIs
• Clarify customer requirements and probe for understanding
• Document and notate accounts accurately
• Offer additional products and/or services
• Track and retrieve information in a call tracking database
• Refer customer inquiries to published materials or senior staff

• High school diploma preferred
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.