Taking applicationsVoice Support·Posted 14h ago
Support Associate ‑ Vietnamese Speaking (Based in Bangkok with relocation support)
AgodaVerified company
Bangkok, Thailand
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bangkok, Thailand
Open to people in the United States
VietnameseEnglishMid level
About the role
Customer support role in Bangkok handling Vietnamese and English queries by phone, email, and chat for Agoda bookings. It includes visa sponsorship and relocation support, with hybrid work and rotational 24/7 shifts.
What you'll do
- Deliver support via phone, email, and chat
- Handle high-volume inquiries with accurate resolutions
- Own booking issues such as changes, cancellations, and payments
- Meet individual and team KPIs
- Develop expertise across Agoda product lines
- Apply Agoda policies fairly and consistently
- Collaborate on complex or unusual cases
- Safeguard customer data and confidentiality
What you'll need
- Native Vietnamese speaker
- Fluent spoken and written English
- English proficiency around 650 TOEIC or 6.0 IELTS
- Bachelor's degree or equivalent
- At least 2 years related work experience for visa/work permit
- Minimum typing speed of 35 WPM
- Willing to work rotating shifts, weekends, and holidays
- Integrity and confidentiality
Skills
VietnameseEnglishCustomer focusProblem-solvingCommunicationAttention to detailTyping 35 WPMCRM/ticketing systems
Benefits
Health insurancePerformance bonusPaid trainingCareer growthTravel discountsVisa sponsorshipRelocation assistanceHybrid work model
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