Taking applicationsVoice Support·Posted 14h ago
B2B Customer Support Specialist III ‑ Dental
TPVerified company
Toronto, Canada
Pay
$18/hr
Job type
Full-time · Remote
Hours
US hours
Location
Toronto, Canada
EnglishMid level
About the role
B2B customer support role for a dental products supplier, handling high-complexity escalations, complex accounts, and product recommendations. It is a Toronto hybrid position requiring 90 days on-site, with a fixed Monday-Friday schedule and $25/hour plus a performance bonus.
What you'll do
- Resolve high-complexity escalations including billing, credits, logistics, and disputes
- Provide consultative support and product recommendations
- Manage complex distributor and group channel relationships end-to-end
- Lead escalation handling and de-escalation conversations with key customers
- Identify and report systemic issues such as process gaps and billing/logistics errors
- Support special teams, projects, outbound campaigns, and business initiatives
What you'll need
- 2-4 years of customer service, B2B support, or account management experience
- Experience handling escalations and high-complexity customer scenarios
- Strong consultative communication and influencing skills
- Advanced CRM and system navigation expertise
- Experience in multi-channel, high-volume environments
- Ability to analyze data, identify trends, and recommend solutions
- High School or secondary school diploma or equivalent
- Within travel distance of Toronto office locations
Skills
B2B customer supportEscalation managementConsultative communicationCRM navigationAccount managementData analysisMulti-channel supportDe-escalation
Benefits
Paid trainingPaid time offPerformance bonusHealth insuranceCareer growthEmployee assistance programRewards & recognition
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