Customer Service Representative ‑ Insurance Services ‑ Remote USA (Austin)
TTECVerified company
Austin, Texas, United States
Pay
$17.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Austin, Texas, United States
Open to people in the United States
About the role
A remote customer service role handling incoming calls and messages about insurance accounts, coverage, and service questions, with research to resolve issues. It is open only to residents of the United States and pays a base wage starting at $17.50 per hour plus performance bonus opportunities.
What you'll do
- Answer incoming calls and communications from customers and members
- Handle account information, member profiles, coverage, and service-related inquiries
- Conduct research to provide answers and resolve customer issues
- Resolve escalated or complex calls
- Consult on products with compassion
What you'll need
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply, and explain product or service knowledge
- Computer experience
- High speed internet connection over 25mbps
- Hardwired connection to home router
- Quiet, private home workspace without background noise
- Reside in the United States
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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