Advisor I, Customer Service ‑ English (Ho Chi Minh)
ConcentrixVerified company
Ho Chi Minh, Vietnam
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ho Chi Minh, Vietnam
About the role
Customer service advisor handling inbound and outbound calls or internet inquiries for client products, resolving routine problems and meeting KPIs. The role is entry-level, full-time, based in Ho Chi Minh City, Vietnam, and may require rotating shifts.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Greet customers professionally
- Maintain basic product knowledge
- Document account information accurately
- Offer additional products or services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills
- Ability to communicate effectively in English
- Dependable with attention to detail
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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