Taking applicationsVoice Support·Posted 15h ago
Hypercare Representative (LATAM) (Latin America)
CloudbedsVerified company
Latin America
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Latin America
EnglishMid level
About the role
A remote Hypercare Onboarding Coach role supporting hoteliers during their go-live period with Cloudbeds. It combines high-touch customer support, technical troubleshooting, and hospitality experience, with fixed EST shift options.
What you'll do
- Support clients during post-go-live window
- Manage high-priority ticket queue and hotlines
- Troubleshoot integrations and live data flows
- Personalize client interactions
- Document account activity in CRM
- Facilitate handoff to long-term managers
- Share customer feedback with product teams
What you'll need
- 3+ years of 5-star hospitality experience OR 3+ years B2B SaaS customer success/implementation/support
- Strong technical aptitude and learning agility
- High emotional intelligence and trust-building
- Ability to work in fast-paced environment
- Cross-functional collaboration
- Authorized to work in location without sponsorship
Skills
Hospitality operationsTechnical troubleshootingAI toolsCRM documentationCustomer onboardingEmotional intelligenceCross-functional collaborationSpanish/Portuguese (recommended)
Benefits
Remote work
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