Taking applicationsVoice Support·Posted 14h ago
Customer Care Representative
webook.com We're All About Fun
Portugal
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Portugal
EnglishPortugueseMid level
About the role
Customer Care Representative handling inbound and outbound calls and other support channels for an event ticketing and experience platform. The role is on-site in Portugal, requires English and Portuguese, and involves rotational shifts including evenings and weekends.
What you'll do
- Answer inbound contact center calls
- Handle inbound and outbound customer transactions across voice, WhatsApp, social media, email, and live chat
- Handle customer complaints, inquiries, and feedback
- Escalate complaints and follow up on solutions
- Make outbound telemarketing and sales calls
- Collect and record customer feedback and information
- Meet KPIs including quality scores, resolution time, and satisfaction metrics
- Update customer records and case logs in the CRM
What you'll need
- 1–2 years of experience in a call center or customer support environment
- Fluent in English spoken and written
- Fluent in Portuguese spoken and written
- Good computer literacy and confident use of standard office applications
- Fast and accurate typing skills
- Experience with CRM or ticketing systems is an advantage
- Availability to work rotational shifts, including evenings and weekends
Skills
Call handlingCustomer supportComplaint resolutionCRM systemsTicketing systemsTypingComputer literacyTelemarketing
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