Taking applicationsVoice Support·Posted 1mo ago
Customer Experience Agent (Europe)
OANDA
Remote
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Specific countries
EnglishGermanFrenchSpanishPolishMid level
About the role
Remote contract Customer Experience Agent role for OANDA, handling client inquiries through live chat, phone, email, and digital platforms. The position is listed for Europe, requires fluent English plus German, French, Spanish, or Polish, and is an independent contractor role.
What you'll do
- Inform clients about OANDA products and how to use them
- Provide troubleshooting assistance and resolve technical or procedural queries
- Maintain working knowledge of products and services
- Manage and resolve cases using CRM tools
- Document work accurately in ticketing systems
- Adhere to operational workflows and regulatory standards
- Participate in briefings, training, and knowledge transfer
- Promote positive client relations
What you'll need
- Previous experience in client-facing roles
- Active business registration or willingness to establish one
- Fluent English
- Native or fluent proficiency in German, French, Spanish, or Polish
- Excellent communication skills and positive attitude
- Passionate about learning product and service changes
Skills
Client-facing communicationLive chat, phone, and email supportTroubleshooting technical and procedural queriesCRM and ticketing systems (Salesforce, Zendesk)Product knowledgeRegulatory complianceFluent EnglishGerman, French, Spanish, or Polish
Benefits
Fully remote
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