Bilingual French/English speakers
NEXperienceVerified company
On-site — New Cairo, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
New Cairo, Cairo, Egypt
About the role
A full-time, on-site bilingual French/English customer support role in New Cairo, handling customer inquiries by phone, email, chat, and other digital channels. It is suited to entry-level candidates with strong French and English communication skills and offers ongoing training in a 24/7 global CX environment.
What you'll do
- Handle customer inquiries in French and English
- Respond via phone, email, chat, or digital channels
- Provide accurate information to customers
- Resolve customer problems efficiently
- Document interactions in internal systems
- Follow established procedures and quality metrics
- Collaborate with colleagues and supervisors
- Participate in training and process feedback
What you'll need
- Strong spoken and written French and English
- Customer service and communication skills
- Basic computer literacy and comfort with CRM tools
- Problem-solving and time-management abilities
- High school diploma or equivalent
- Availability for full-time shifts, including possible evenings, weekends, or holidays
- Previous customer support, BPO, or contact center experience is an advantage
- Openness to feedback and ongoing training
Skills
Benefits
About NEXperience
NEXperience is a CX company combining talent and AI to deliver nearshore customer support, digital sales and back-office operations for global brands in healthcare, technology, education and e-commerce, operating 24/7 from Egypt.
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