Taking applicationsVoice Support·Posted 14h ago
Customer Support Representative (Night Shift) (Ukraine)
NextivaVerified company
Ukraine, Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Ukraine, Remote
EnglishMid level
About the role
Customer and technical support role at Nextiva troubleshooting hardware, software, and networking issues across multiple communication channels. It requires 2+ years of customer service experience, advanced English, remote work in Ukraine, and shifts aligned with US business hours.
What you'll do
- Troubleshoot hardware, software, and networking issues
- Resolve customer requests across communication channels
- Document customer interactions and resolutions
- Manage multiple requests in a high-volume environment
- Own customer issues through resolution
- Meet daily and monthly performance metrics
- Build knowledge of Nextiva products and systems
- Use AI tools to support daily workflows
What you'll need
- 2+ years customer service experience
- Technical support or help desk experience preferred
- Working knowledge of PC/Mac and Microsoft Office
- Hardware and networking knowledge preferred
- Advanced English fluency
- Ability to work remotely in Ukraine
- Work shifts aligned with US business hours
- Curiosity for learning new technologies
Skills
Technical troubleshootingPC and Mac operating systemsMicrosoft OfficeHardware and networkingCustomer communicationDocumentationAI toolsProblem solving
Benefits
Health insurancePaid time offPaid sick leavePaid parental leavePaid holidaysLife insuranceDisability insuranceCareer growth
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