Advisor I, Customer Service | P&ME | São Paulo/SP ‑ On‑site
ConcentrixVerified company
Sao Paulo, 906 Barra Funda, Brazil
Pay
$3.5–$4/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, 906 Barra Funda, Brazil
About the role
On-site customer service role in São Paulo serving corporate/B2B clients via chat, email and phone on financial, service restoration and product topics. It pays a fixed R$3,000 monthly plus up to R$500 commission, with medical/dental and career development benefits.
What you'll do
- Provide personalized, consultative and proactive service to corporate clients
- Serve via chat, email and telephone
- Support financial demands, service restoration and product guidance
- Understand each company's context and priorities
- Record information accurately in the system
- Follow requests through to completion
- Use different systems and digital tools simultaneously
- Collaborate with the team for quality and continuous improvement
What you'll need
- Complete high school education
- 18 years of age or older
- Active listening and empathy
- Consultative, proactive and solution-focused profile
- Organization and attention to detail
- Good typing and ease using simultaneous systems
- Familiarity with technology and willingness to learn
- Availability to work on-site in Barra Funda, São Paulo
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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