Taking applicationsVoice Support·Posted 10d ago
Account Manager ‑ Last Mile, Logistics & Warehousing
WorkWhile
USA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Account Manager role managing a portfolio of last-mile, logistics, warehousing and staffing clients, focused on satisfaction, retention and growth. Remote within the US, it combines client relationship work with shift fulfillment, account metrics and upsell responsibilities.
What you'll do
- Serve as lead point of contact for account management matters
- Build and maintain relationships with client stakeholders
- Understand client operating environments and workforce needs
- Maintain and grow contracts and identify upsell opportunities
- Ensure timely shift fulfillment in line with SLAs
- Forecast and track account metrics
- Prepare account health reports and business reviews
- Collaborate with Sales and Ops teams
What you'll need
- 3-5+ years account management experience
- Logistics, warehousing, last-mile, staffing or workforce solutions background
- Understanding of warehouse, fulfillment and delivery operations
- Ability to communicate with stakeholders at all levels
- CRM and Google Suite experience
- Ability to manage multiple accounts and priorities
- Negotiation and presentation skills
- Undergraduate degree preferred
Skills
Account managementLogistics and warehousing operationsClient relationship managementCRM software (Salesforce)Forecasting account metricsUpselling and expansionEscalation resolutionMulti-site account management
Benefits
Competitive base salary + commissionEquityRemote work cultureIn-person company offsitesHealth insurancePaid time off401(k)WFH stipend
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