Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor (Italian Speaker) (Lisboa)
Lisboa, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lisboa, Portugal
EnglishItalianEntry level
About the role
Customer service advisor for Farfetch's Lisbon office, supporting customers by email, phone and chat. Requires English and Italian, at least one year of customer service experience, and availability for late shifts.
What you'll do
- Resolve customer queries via email, phone and chat
- Provide product and service advice
- Own case resolution
- Manage demanding customers
- Work with internal teams
- Support localization initiatives
- Support team development
- Contribute to a great work environment
What you'll need
- 1+ year customer service experience
- Excellent English and Italian
- Good IT skills
- Strong communication skills
- Multitasking and attention to detail
- Critical thinking and organization
- Self-driven team player
- Available for late shifts
Skills
Customer serviceEmail, phone and chat supportProduct advisoryCase resolutionEmotional intelligenceIT skillsMultitaskingItalian and English communication
Benefits
Health insurancePaid time offTraining opportunitiesFlexible working environmentSabbatical programFlexible benefits program
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