Customer Service Representative (Dearborn)
TTECVerified company
Dearborn, Michigan, United States
Pay
$16–$22/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Dearborn, Michigan, United States
Open to people in the United States
About the role
Customer service role supporting an automotive mobility program through phone, video chat, and online messaging. It is an onsite position in Allen Park/Dearborn, Michigan, with pay ranging from $16.00 to $22.00 per hour.
What you'll do
- Deliver high-quality support in member interactions
- Provide guidance and expert advice to members
- Diagnose and resolve issues with education and empowerment
- Collaborate with legacy application owners on complex issues
- Investigate and resolve billing and payment inquiries
- Own the end-to-end member experience
- Make escalation judgment calls for timely resolution
- Contribute ideas to improve the program and member satisfaction
What you'll need
- High school diploma required
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
- Passion for customer service, automotive industry, and technology
- Excellent verbal and written communication skills
- Savvy with technology, software, and social media applications
- Onsite work in Allen Park, Michigan
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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