Taking applicationsVoice Support·Posted 3d ago
Customer Support Representative
iClosed
Remote
Pay
$7–$10/hr
Job type
Full-time · Remote
Hours
EU hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Customer support representative for a SaaS sales tool, handling chat, email and occasional video support plus technical troubleshooting. The role is remote worldwide, full-time, with shifts between 8am and 10pm CET and pays $1,200–$1,700 per month.
What you'll do
- Support customers over chat, email and occasional video calls
- Troubleshoot technical issues and walk users through fixes
- Help users connect iClosed with automation tools
- Escalate issues and follow through to resolution
- Suggest improvements to support processes and product
What you'll need
- 1+ year in customer support or similar role
- English B2 spoken and C1 written
- Basic knowledge of web apps and SaaS products
- Strong communication skills
- Problem-solving mindset
- Available for shifts within 8am to 10pm CET
Skills
Customer supportChat and email supportTechnical troubleshootingSaaS toolsCommunicationProblem-solvingZapier/Make/n8nVideo support
Benefits
Remote-friendlyCareer growthSupportive teamPositive culture
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