Customer Service Advisor ‑ Bulacan Hub 2025
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
Customer service role handling inbound and outbound calls or internet inquiries to resolve routine product and service issues. It is a full-time, entry-level position based at Concentrix's Quezon City/Bulacan hub with rotating shifts.
What you'll do
- Handle inbound calls, outbound calls, or internet inquiries
- Resolve routine customer problems regarding products or services
- Clarify customer requirements and probe for understanding
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and notate accounts accurately
- Track and retrieve information in call tracking database
- Offer additional products and/or services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt to changes
- Ability to rotate shifts as needed
- Courteous with strong customer service orientation
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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