Taking applicationsVoice Support·Posted 8d ago
Customer service agent
On-site — Mohandessin, Giza, Egypt
Pay
$1–$1.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Mohandessin, Giza, Egypt
EnglishEntry level
About the role
Customer service agent handling customer inquiries by phone, email, and other channels for gDi in Mohandessin or Maadi, Egypt. Open to fresh graduates with B1+ English, it offers paid training and monthly pay from 10,000 EGP plus variable/KPI pay.
What you'll do
- Handle customer inquiries
- Respond via phone, email, or other channels
- Resolve customer complaints professionally
- Maintain accurate records and follow up
- Achieve customer service and quality targets
- Escalate complex issues when necessary
What you'll need
- University graduates only
- Fresh graduates welcome
- English level B1+
- Excellent communication and customer-handling skills
- Good computer skills
- Ability to work in a team
- Ability to work under pressure
- Flexibility for assigned account shift schedule
Skills
Customer serviceCommunicationComplaint resolutionRecord keepingComputer skillsTeamworkPressure handlingEscalation
Benefits
Paid trainingHealth insurancePerformance bonusCareer growthFixed morning or rotational shifts
About Gulf Data International (gDi)
Gulf Data International (gDi) is an IT solutions provider and systems integrator founded in the UAE, with operations in Egypt. Its Mohandessin (Giza) office hires customer-service agents, including bilingual Urdu/English support.
IT Services / BPO501-1000 employeesHQ: Giza, Egypt
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