Taking applicationsVoice Support·Posted 14h ago
Customer Experience Associate
NABISVerified company
Latin America, Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Latin America, Remote
EnglishMid level
About the role
A remote frontline customer experience role supporting Nabis brand and retail partners via email, phone, and chat, with order and account management duties. It requires 2+ years of B2B support experience and availability aligned to US Pacific or Eastern business hours.
What you'll do
- Handle inbound partner inquiries via email, phone, and chat
- Manage high-volume multi-channel queues in Zendesk, Slack, and phone
- Monitor and manage order workflows end-to-end
- Process order adjustments, cancellations, returns, and account changes
- Support invoice reconciliation, payment inquiries, and collections
- Liaise with Operations, Sales, Finance, and Compliance teams
- Maintain accurate CRM/ticketing records and case notes
- Meet KPI targets including response time, resolution rate, and CSAT
What you'll need
- 2+ years of customer service, account support, or operations experience
- Strong written and verbal English communication
- Experience managing high-volume multi-channel queues
- Proficiency with CRM and ticketing tools
- Understanding of order management and fulfillment workflows
- Ability to work independently remotely with reliable internet
- De-escalation and difficult-conversation skills
- Availability aligned to US Pacific or Eastern business hours
Skills
Customer serviceAccount supportZendesk/Salesforce/FreshdeskOrder managementDe-escalationWritten and verbal EnglishCRM/ticketing toolsMulti-channel queue management
Benefits
Fully remoteCoaching and development supportCareer growthCompetitive compensationStructured team culture
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