Customer Care Advisor – Vodafone Egypt

On-site customer care advisor role at Vodafone Egypt in Zahraa El Maadi, Cairo, handling inbound and outbound calls for consumer, corporate and technical support accounts. Open to bachelor's degree graduates aged 30 or under with strong English, no prior experience required, hired as Vodafone staff from day one.

• Act as first point of contact for customer inquiries
• Manage large volumes of inbound and outbound calls
• Follow communication scripts for different topics
• Identify customer needs, research issues and provide solutions
• Upsell products when opportunities arise
• Build customer relationships
• Log all conversations in the call center database
• Meet personal and team quality and quantity targets

• Bachelor's degree graduate
• Excellent command of English
• Good communication skills
• Maximum age 30
• Strong commitment and dedication
• Nice to have: prior customer care experience
• Nice to have: mobile internet or ADSL support experience
• Nice to have: CCNA certification

Vodafone Egypt is the country's largest mobile network operator, serving tens of millions of customers with mobile, fixed and Vodafone Cash services. It runs large call centers in Cairo and a nationwide store network, and hires through the global Vodafone careers site.