Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative
GoustoVerified company
Belfast, GB-NIR, United Kingdom
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Belfast, GB-NIR, United Kingdom
EnglishEntry level
About the role
A full-time customer service representative role based in Belfast, handling customer inquiries and complaints by telephone or in person. The job focuses on orders, account changes, billing resolutions, and keeping records of customer interactions.
What you'll do
- Confer with customers by telephone or in person
- Provide product and service information
- Take or enter orders and cancel accounts
- Obtain complaint details
- Check that customer problems were resolved
- Keep records of customer interactions
- Resolve service or billing complaints
- Complete contract forms and address changes
What you'll need
- Knowledge of customer and personal service principles
- English language knowledge
- Clerical and administrative knowledge
- Basic computer and electronics knowledge
Skills
Customer serviceEnglish communicationComplaint resolutionRecord keepingBilling and refundsClerical administrationComputer literacy
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