Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative ‑ Berlin
DoctolibVerified company
Berlin, Germany
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Berlin, Germany
GermanEnglishMid level
About the role
A hybrid customer service role in Berlin supporting medical practices, MVZ and clinics by phone and email, including technical questions about Doctolib software. It requires fluent German (C1) and good English (B2) and offers benefits such as health insurance, paid vacation and a sponsored Deutschlandticket.
What you'll do
- Be first point of contact for practices, MVZ and clinics
- Help customers by phone and email
- Support practice teams with Doctolib use
- Clarify technical questions understandably
- Connect internal teams and external partners
- Advise customers using prior experience
- Help improve processes
What you'll need
- Fluent German (C1)
- Good English (B2)
- Basic technical understanding
- Strong communication skills
- Comfort with digital tools and software
- CRM/ticket system experience is an advantage
- Attention to detail
- Willingness to learn
Skills
German (C1)English (B2)CommunicationTechnical troubleshootingCRM/ticket systemsAttention to detailHealthcare systems knowledgeCloud software
Benefits
Paid time offHealth insuranceCompany pension schemeDeutschlandticket sponsoredWork abroad 10 days per yearParental leaveMental health supportMeal vouchers
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