English Customer Support Advisor – Greater Cairo | GDS Required
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
On-site customer support role in Greater Cairo handling travel bookings, flight changes, refunds, and GDS reservations. Requires at least six months of customer service experience and hands-on GDS experience, with rotational shifts.
What you'll do
- Handle customer support via phone, email, and chat
- Assist with flight bookings, changes, cancellations, and inquiries
- Create, modify, and maintain PNRs
- Interpret and explain fare rules and ticket conditions
- Process ticket exchanges and refunds
- Manage Special Service Requests (SSRs)
- Book itineraries for different passenger types and cabins
- Document customer interactions and booking activities
What you'll need
- Minimum 6 months of customer service experience
- Previous GDS experience required
- Excellent English written and verbal communication
- Ability to work rotational shifts
- Travel, airline, or hospitality experience preferred
- Knowledge of airline reservations and ticketing preferred
- Attention to detail and accuracy
- Multitasking in a fast-paced environment
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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