Customer Service ‑ Customer Support (On‑site) ‑ Ponta Grossa/PR
ConcentrixVerified company
Ponta Grossa, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Ponta Grossa, Brazil
About the role
On-site customer support role in Ponta Grossa, Brazil, handling voice and chat contacts, negotiations, and follow-up to resolution. It is a full-time 6x1 shift position in a 24-hour operation with a fixed salary of R$ 1,518.00 plus variable pay and meal, medical, and dental benefits.
What you'll do
- Serve customers by voice and chat with empathy, clarity and urgency
- Negotiate agreements focused on the best customer experience
- Record interactions and follow requests through to resolution
- Collaborate with the team on CX excellence and continuous improvement
What you'll need
- High school completed
- Minimum age 18
- Experience in voice customer service
- Good typing and ability to use simultaneous systems
- Familiarity with technology
- On-site work in Ponta Grossa, PR, Brazil
- Availability for different shifts in a 24-hour operation
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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