Taking applicationsVoice Support·Posted yesterday
Senior Customer Success Manager ‑ APJ
Chainguard
APAC, Japan
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
APAC, Japan
EnglishSenior level
About the role
A senior customer success role for Chainguard's enterprise customers in APJ, covering onboarding, adoption, account management, and issue escalation. It requires 5+ years of customer-facing experience plus an active NV1 clearance with ability to obtain NV2, and it is limited to APAC/Japan.
What you'll do
- Lead technical onboarding for new enterprise customers
- Develop relationships with customer stakeholders from technicians to CISOs
- Drive renewals and expansion while minimizing churn
- Educate customers on product features and best practices
- Build hands-on product and industry expertise
- Advocate for customer needs internally
- Collaborate with support and engineering on issue resolution
What you'll need
- 5+ years in enterprise customer-facing roles
- Active NV1 clearance and ability to obtain NV2
- Knowledge of supply chain security, DevSecOps, AppSec, or related domains
- High autonomy and ownership of customer portfolio
- Entrepreneurial mindset and ability to build new processes
- Strong collaboration and prioritization skills
Skills
Customer successEnterprise account managementTechnical onboardingProduct adoptionCustomer advocacyIssue managementStakeholder relationship buildingCybersecurity domain knowledge
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.