Taking applicationsVoice Support·Posted 14h ago
Customer Service & Billing Virtual Assistant
IronbrijVerified company
Australia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishMid level
About the role
A remote customer service and billing virtual assistant role handling customer inquiries by email and chat plus invoicing, payment tracking, and billing records. It is open to full-time or part-time work and requires prior customer service or billing experience with strong English communication.
What you'll do
- Respond to customer inquiries via email, chat, and other channels
- Assist customers with billing, account, and service concerns
- Prepare, send, and manage invoices
- Track payments and follow up on overdue invoices
- Verify billing information and resolve discrepancies
- Maintain billing records and customer account information
- Escalate complex issues to the appropriate team member
- Coordinate with internal teams on customer and billing issues
What you'll need
- Previous customer service, billing, accounts receivable, or virtual assistant experience
- Excellent written and verbal English communication
- Experience handling invoices, payments, or billing tasks
- Strong attention to detail and accuracy
- Excellent organization and time-management skills
- Comfortable working independently remotely
- Proficiency with Google Workspace and Microsoft Office
- Experience with CRM or customer management systems
Skills
Customer serviceBilling and accounts receivableInvoicing and payment trackingCRM systemsGoogle Workspace and Microsoft OfficeData entryWritten and verbal communicationProblem-solving
Benefits
Permanent work-from-home setupPaid time off
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