Taking applicationsVoice Support·Posted 14h ago
Strategic Customer Success Associate
Lehi, UT, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lehi, UT, United States
Open to people in the United States
EnglishMid level
About the role
Strategic Customer Success Associate supporting enterprise dental DSO accounts by monitoring utilization, driving training and re-engagement, and handling support and billing escalations. The role is full-time and on-site in Lehi, Utah, with a focus on data, HubSpot, and AI-assisted workflows.
What you'll do
- Monitor utilization and adoption across DSO accounts
- Build weekly utilization reports and tailor outreach
- Flag at-risk and low-utilization locations
- Call and email practices to re-engage low-usage offices
- Deliver customer trainings, refreshers, and office hours
- Triage support tickets, billing questions, and escalations
- Maintain accurate HubSpot records and account data
- Support QBR/EBR preparation and account roll-out plans
What you'll need
- 2+ years in customer success, account support, clinical support, or related customer-facing role
- SaaS or healthcare technology experience preferred
- Dental office or DSO experience is a plus
- Comfort with utilization data, spreadsheets, dashboards, and CRM
- Clear, professional, empathetic communication
- Highly organized and self-directed
- Interest in AI/LLMs and automation
- Full-time, on-site in Lehi, Utah
Skills
Customer successAccount supportUtilization data analysisHubSpot CRMSpreadsheets and dashboardsCommunicationAI/automation workflowsDental technology
Benefits
Competitive compensation and benefitsProfessional development and training opportunitiesFlexible, uncapped PTOStock options
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