Advisor I, Customer Service – Mandarin (Kuala Lumpur)

A full-time customer service advisor role handling inbound and outbound calls and online inquiries in Mandarin, resolving routine product or service problems. The position is based in Kuala Lumpur and requires rotating shifts, with entry-level experience preferred.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document account notes accurately
• Offer additional products or services
• Track and retrieve information in a call tracking database

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed
• Team player and able to work independently
• Patience in customer contact situations

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.