Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (French & English)
BinanceVerified company
Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Portugal
FrenchEnglishEntry level
About the role
A remote customer service role handling live chat and ticketing for Binance's cryptocurrency exchange, including complaints and identification approvals. It requires French and advanced English plus at least one year of customer service experience.
What you'll do
- Handle high-volume live chat and online tools
- Provide accurate and comprehensive information
- Follow communication procedures and policies
- Document customer requests and support business units
- Manage complaints and follow up to resolution
- Engage customers
What you'll need
- Minimum 1 year customer service experience
- Finance or e-commerce experience preferred
- College degree or above
- Fluency in French
- Advanced English
- Cross-functional support experience advantageous
- Ability to work different shifts
- Positive about crypto industry
Skills
Live chat supportTicketing systemsComplaint resolutionCustomer liaisonDocumentationCommunicationProblem-solvingCrypto interest
Benefits
Remote-firstCareer growthContinuous learningCompetitive salaryCompany benefits
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