Taking applicationsVoice Support·Posted 5d ago
Customer Support Specialist (Full Remote ‑ Philippines)
EverAI
Philippines
Pay
$7–$7.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
EnglishMid level
About the role
Customer Support Specialist for EverAI's AI companionship platform, handling email and other-channel inquiries, troubleshooting, billing questions, and escalations. The role is fully remote but limited to the Philippines, with assigned shifts covering all seven days and pay of $15,000–16,000 per year.
What you'll do
- Respond to customer inquiries by email and other channels
- Resolve issues on first contact where possible
- Troubleshoot product issues and explain features
- Handle billing and subscription questions, including refunds
- Escalate technical issues with clear details
- Write empathetic, tailored replies
- Meet CSAT, response time, and 24-hour resolution targets
- Share recurring customer feedback with team and product
What you'll need
- Prior customer support, community management, or similar experience
- Effective troubleshooting and problem resolution ability
- Familiarity with Discord, email support systems, and ticketing tools
- Fluent English communication
- Goal-oriented and committed
- Doer mindset
- Humble and open to feedback
- Comfortable supporting NSFW/uncensored model products
Skills
Customer supportTroubleshootingDiscordEmail-based support systemsTicketing tools (Zendesk, Intercom)Billing and subscription supportCommunicationQA reviews
Benefits
Paid time offRemote workAnnual gatheringFlexible contract type
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