Taking applicationsVoice Support·Posted 8d ago
German Customer Service Representative – Mobility Platform
TranscomVerified company
On-site — New Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New Cairo, Egypt
GermanEntry level
About the role
A German-speaking customer service role at Transcom supporting a ride-hailing and mobility platform, handling customer queries by phone on rotational 24/7 shifts. The job is on-site in New Cairo, Egypt, and includes a one-month paid training course plus medical and social insurance.
What you'll do
- Respond to customer queries accurately and on time via phone
- Support a fast-growing mobility platform with ride-hailing solutions
- Contribute to account management and growth initiatives
- Strengthen relationships with driver-partners and strategic clients
- Propose improvements and share knowledge with colleagues
- Work rotational 24/7 shifts
What you'll need
- C1/B2 written and spoken German
- Strong communication and interpersonal skills
- Ability to absorb information quickly and adapt
- Positive attitude toward customer experience
Skills
German language proficiency (C1/B2)Verbal and written communicationEmpathy and active listeningProblem-solvingAdaptability to changeCustomer experience focus
Benefits
Paid trainingHealth insuranceTransportation providedCareer growthCompetitive salary
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