Taking applicationsVoice Support·Posted 27d ago
Technical Account Manager, API Partnerships
Shout About Us
Anywhere in the World
Pay
$29–$38.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Technical Account Manager role at an API-first review infrastructure company, owning 10-15 strategic API partner accounts from technical evaluation through implementation and support. Remote worldwide, full-time, with standard US Eastern hours and occasional APAC calls, requiring 4+ years in customer-facing technical roles and hands-on API troubleshooting.
What you'll do
- Own 10-15 strategic accounts
- Support technical evaluations
- Lead partner implementations
- Troubleshoot API requests, responses, logs, and authentication issues
- Work closely with engineering
- Improve developer experience through guides and examples
- Identify recurring friction and share partner feedback
- Lead expansion efforts through cross-sell
What you'll need
- 4+ years in a customer-facing technical role
- Experience at an API-first or dev-tools company
- Strong understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits
- Comfort using Postman or curl, reading logs, and writing small code examples
- Experience driving adoption inside complex organizations
- Startup experience at a company under 50 people
- Clear written and spoken English
- Owner mentality and strong follow-through
Skills
REST APIsHTTPJSONAuthenticationWebhooksPaginationRate limitsPostman or curl
Benefits
Work remotely from anywhereOwn meaningful partner relationshipsSee the impact of your workOwn and drive initiatives from start to finishWork directly with people selling and building the productShared schedule collaboration
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