Advisor I, Customer Service – Indian
ConcentrixVerified company
Kuala Lumpur Nu Tower 2, Malaysia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Kuala Lumpur Nu Tower 2, Malaysia
About the role
Customer service advisor handling inbound and outbound calls plus internet inquiries, resolving routine product or service issues and meeting KPIs. The full-time role is based in Kuala Lumpur, Malaysia, and requires rotating shifts.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Greet customers courteously
- Maintain product knowledge
- Document and track information in call database
- Offer additional products or services
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong customer service orientation
- PC knowledge and computer navigation skills
- Effective written and verbal communication
- Dependable and detail-oriented
- Ability to multitask and adapt quickly
- Ability to rotate shifts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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