Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor (Italian Speaker) (Porto)
Porto, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Porto, Portugal
EnglishItalianEntry level
About the role
Customer Service Advisor for Farfetch in Porto, providing support via email, phone, and chat to Italian-speaking customers. Requires English and Italian, at least 1 year of customer service experience, and availability for late shifts.
What you'll do
- Be first point of contact
- Resolve customer queries via email, phone, chat
- Provide product and service information
- Own case resolution
- Manage demanding customers
- Advocate customer needs internally
- Support team development
- Contribute to work environment
What you'll need
- Minimum 1 year customer service experience
- Excellent English and Italian
- Good IT skills
- Excellent communication skills
- Multitasking and detail-oriented
- Critical thinking and organizational skills
- Self-driven and team player
- Available for late shifts
Skills
Customer serviceEmail supportPhone supportChat supportCase resolutionEmotional intelligenceMultitaskingIT skills
Benefits
Health insurancePaid time offPaid trainingFlexible hoursFlexible benefits programSabbatical program
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