Taking applicationsVoice Support·Posted 14h ago
Customer Support Advisor
ProtonVerified company
Skopje, North Macedonia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Skopje, North Macedonia
EnglishEntry level
About the role
Customer Support Advisor at Proton, answering Proton Mail customer questions, troubleshooting technical issues, and working with developers to improve products. The role is based in Skopje and mostly onsite, requiring advanced written English and an understanding of end-to-end encryption.
What you'll do
- Interact directly with Proton Mail customers
- Resolve technical support inquiries
- Troubleshoot to detect issue causes
- Collaborate with developers based on customer feedback
- Test web and mobile applications regularly
What you'll need
- Advanced written English
- Understanding of end-to-end encryption
- Problem solver with a positive attitude
- Willing to work mostly onsite in a dynamic environment
- Tech-savvy
- Care about digital privacy
Skills
ZendeskJiraConfluenceTechnical troubleshootingEnd-to-end encryptionCustomer supportQA testingSocial media communication
Benefits
Stock optionsEquipment providedHealth insurancePaid time offFlexible hoursCareer growthLunch and snacksTransport covered
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