Customer Advisor ‑ Customer Service ‑ Abidjan ‑ Bilingual (FR/EN)

Customer advisor role handling inbound calls, emails, letters, and social media for Concentrix in Abidjan, resolving issues and managing complaints. Requires fluent French and English, with an internship contract, training, language bonus, and possible telework after the integration period.

• Act as primary customer contact
• Resolve customer issues and provide information
• Promote brand image and customer satisfaction
• Manage complaints
• Handle inbound calls, emails, letters, and social media

• Perfect written and spoken French and English
• Excellent communication skills
• Organized and autonomous
• Positive attitude
• Proficient with digital tools
• Curious about adopting new technologies

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.