Taking applicationsVoice Support·Posted 5d ago
Manager, Technical Account Teams (Europe)
Socket
Europe
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishSenior level
About the role
Leads a team of EMEA-based technical account managers at a B2B SaaS security company, owning onboarding, adoption, customer health, and retention after deals close. Requires 4+ years managing post-sales teams, 6+ years in pre- or post-sales B2B SaaS, and location in Europe.
What you'll do
- Lead, coach, and grow a team of TAMs
- Own adoption, customer health, and gross retention outcomes
- Mature post-sales operating systems, segmentation, health scoring, and playbooks
- Act as senior escalation point on at-risk accounts
- Set performance and career-growth bar for the team
- Improve team efficiency through automation and one-to-many programs
- Feed technical field intelligence to Product and Engineering
- Report retention, adoption, and team health to leadership
What you'll need
- 4+ years directly managing post-sales teams
- 6+ years total in pre- or post-sales roles in B2B SaaS
- Experience owning GRR, NRR, or adoption targets
- Background in security, developer tools, or adjacent technical product
- Experience as escalation owner on at-risk enterprise accounts
- Built or improved post-sales systems such as segmentation and QBR frameworks
- Must be located in Europe
- Willingness to travel for customer and company meetings
Skills
Post-sales team managementTechnical account managementCustomer retention and GRR/NRRCustomer health scoringSegmentation and playbooksExecutive presenceB2B SaaSSecurity and developer tools
Benefits
Health insurancePaid time offPaid parental leaveRemote-firstEquity programQuarterly team off-sites
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