Taking applicationsVoice Support·Posted 14h ago
Customer Service Agent
Remote RecruitmentVerified company
South Africa
Pay
$8–$8.5/hr
Job type
Full-time · Remote
Hours
EU hours
Location
South Africa
EnglishEntry level
About the role
Remote customer service agent role for a UK-based employer, handling customer queries by email, chat and phone from South Africa. Full-time remote work with UK hours and a monthly salary of R23,000–R25,000.
What you'll do
- Answer customer queries by email, chat and phone
- Log and track cases in the helpdesk system
- Resolve issues or escalate with clear notes
- Process orders, returns and account changes
- Share feedback to improve service
What you'll need
- Experience in customer service or support
- Clear, friendly written and spoken English
- Experience with a helpdesk tool such as Zendesk or Freshdesk
- Calm approach when handling complaints
- Able to work 09:00-17:00 UK time
Skills
Customer serviceEmail supportChat supportPhone supportZendesk/FreshdeskComplaint handlingLive chat toolsShopify/e-commerce
Benefits
Fully remoteFull-time stable role with a UK employerSupportive teamCareer growth
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