Taking applicationsVoice Support·Posted 11d ago
(fluent English & French) Customer Support Consultant
SupportYourApp
Remote
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishFrenchEntry level
About the role
Customer Support Consultant handling email, chat, and phone support for a global support-as-a-service company. Requires fluent French and English, offers remote contract work with flexible scheduling and USD compensation.
What you'll do
- Deliver customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams for issue resolution
- Handle sensitive customer data securely
- Apply customer happiness practices
- Maintain understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What you'll need
- Fluency in French and English (C1 or higher), spoken and written
- 6-12 months experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8GB RAM
- Stable internet connection minimum 50 Mbps download and 40 Mbps upload
Skills
Customer supportEmail/chat/phone supportSOP adherenceIssue resolutionData securityKPI managementAnalytical thinkingResearch
Benefits
Flexible hoursFully remoteInclusive international environmentPaid in USDReferral bonusHealth policyCareer growthNo time tracking
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