Taking applicationsVoice Support·Posted 15h ago
Senior Agent, Customer Service (Multi‑Lingual)
OKXVerified company
Sliema, Malta
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sliema, Malta
EnglishFrenchSpanishPortuguesePolishGermanSenior level
About the role
A full-time customer service role for OKX handling customer inquiries in multiple languages over email, chat, and voice. It requires English plus another European language, at least two years of language-related experience, and availability for 24x7 scheduling.
What you'll do
- Handle customer inquiries via email, chat, and voice
- Collaborate with product and marketing teams on complaints and feedback
- Maintain product knowledge to communicate in customers' preferred languages
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2 or supervisors
What you'll need
- Diploma in finance, customer service, linguistics, crypto-related studies, or related field
- At least 2 years in language-related roles
- High level of English and another European language
- Work independently in a fast-paced environment
- Willingness to follow a 24x7 schedule
- Strong interpersonal skills under pressure
- Problem-solving mindset
- Excellent time management
Skills
Multilingual customer supportEmail, chat, and voice supportTranslation and localizationCRM tools (Zendesk)Cryptocurrency/finance knowledgeStakeholder collaborationEscalation handlingTime management
Benefits
Competitive compensationL&D programs and education subsidyCareer growthTeam building and company eventsWellness and meal allowancesHealth insurance
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