Taking applicationsVoice Support·Posted 14h ago
Bilingual Call Centre Agent (Spanish‑English) | USA Hours (Remote)
iSTA SolutionsVerified company
South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
South Africa
SpanishEnglishMid level
About the role
Remote bilingual call centre role handling inbound customer calls in Spanish and English for U.S. healthcare and homecare clients. It requires prior call centre experience, fibre internet and power backup, and 24/7 rotational shifts aligned to U.S. hours.
What you'll do
- Answer inbound customer calls in Spanish and English
- Assist with basic customer or patient enquiries
- Capture caller details, messages and interaction notes
- Follow client-specific scripts, workflows and escalation procedures
- Escalate urgent or complex matters
- Handle frustrated or emotional callers calmly
- Complete outbound calls or callbacks when required
- Maintain accurate records and protect confidential information
What you'll need
- Fluency in Spanish and English, spoken and written
- Grade 12 / Matric or equivalent
- Previous call centre or customer-service experience
- Experience assisting customers by phone
- Strong communication, listening and data-capture skills
- Computer literacy across multiple systems
- Fixed fibre internet (25 Mbps up/down) and power backup
- Full flexibility for 24/7 rotational shifts
Skills
Bilingual Spanish-English communicationInbound call handlingCustomer serviceActive listeningAccurate data captureEscalation proceduresComputer literacyCRM/contact-centre systems
Benefits
Structured onboardingCampaign trainingSystems trainingOngoing quality feedbackOngoing coachingLong-term placement
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