Nordic Speaking Customer Service Roles ‑ Spain (Flyer)

A full-time customer service advisor role based in Benalmádena Costa, Spain, handling inbound and outbound calls or online inquiries for client products and services. It requires a Nordic language and involves routine support work with rotating shifts; no pay or remote option is stated.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers professionally
• Document accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to work in a team and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.